Returns & Refunds

Report damaged, leaking or incorrect items within 3 days of receiving the parcel. Include your order number and photographic and/or video evidence.

Damaged, leaking or incorrect items and other cases specifically approved by KPSPro may be considered as exceptions.

Opened products cannot be returned because of a change of mind. Change-of-mind returns are not accepted after dispatch.

For store errors, incorrect items, damage or leaks, KPSPro covers reasonable return shipping costs that it has approved. For other approved reasons not caused by KPSPro, the customer may need to cover those costs.

Refunds are processed only after the case has been reviewed and approved. Processing time may depend on the payment provider or bank.

Email kpstrading20@gmail.com or contact 010-831 7931 on WhatsApp. Include your order number.

This policy does not affect consumer rights applicable under Malaysian law.